Privacy Policy

At SOAR Community we are committed to maintaining the trust and confidence of our clients and visitors to our website.

In this Privacy Policy we’ve provided detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

 

1          ACCESS TO YOUR PERSONAL INFORMATION

Working with clients: all the clients we work with are asked to sign a Data Consent Form which sets out in detail the personal data we collect and who it could be shared with. The content of the form is discussed with the client to ensure that they fully understand what they are signing and can therefore give their informed consent.

Working with Partners: for people or organisations who express an interest in working with us, or finding out more about our work, we will record the name of the person and/or organisation, telephone number and email address of the individual providing that data.

We want to make sure that your information is accurate and up to date and are very happy to remove or amend any information that you think is inaccurate. You also have the right to request that we either delete or restrict our processing of your personal data. We will advise on the process on any such requests. You also have the right to lodge any complaint about the way in which we handle your data with the Office of the Information Commissioner.

Please contact our Data Protection Officer: dataprotection@soarcommunity.org.uk.  if you require any further information

 

2          VISITORS TO OUR WEBSITE

 Google analytics

When someone visits www.soarcommunity.org.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.

We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.

We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

 

Newsletter sign-up

As part of the registration process for our monthly e-newsletter, we collect personal information.

We use that information for a couple of reasons: to tell you about things you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied.

  • We don’t rent or trade email lists with other organisations and businesses.
  • We use a third-party provider, Mailchimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.
  • For more information, please see Mailchimp’s privacy notice.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer

 

3          LINKS TO OTHER WEB SITES

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

 

4          COOKIES POLICY

Our website uses cookies to collect information. This includes information about browsing behaviour by people who access our website.

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website.

Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

 

How long are cookies stored for?

Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu

 

5          THIRD PARTIES

We won’t sell, rent or trade email lists or data with other companies and businesses for marketing purposes.

All the clients we work with all sign a Data Consent Form which sets out in detail what data we collect and who it could be shared with. The content of the form is discussed with the client to ensure that they fully understand what they are signing and can therefore give their informed consent.

 

6          CHANGES TO THIS PRIVACY NOTICE

We regularly review this Privacy Notice to make sure SOAR Community is compliant with the latest data protection laws.

 

SOAR Privacy Policy

May 2018.