A Day in the Life of SOAR’s Triage and Assessment Worker

Triage and Assessment work can be challenging, yet extremely rewarding. We caught up with Jo, SOAR’s Triage and Assessment Worker, to find out what a typical day looks like for her.

Jo’s working day typically starts at 9 am and the first task on the list is to check through emails, catch up with the team and plan the day ahead. Once she’s got a strong ‘cuppa tea’ on her desk she’s ready to contact referrals. Referrals are sent through to Jo by a number of GP’s, Community Support Workers, District Nurses, Housing Officers and a range of external organisations.

By 10 am Jo has successfully triaged 2 calls and completed all the relevant paperwork. Contact is made via telephone, email post or face to face depending on what works best for the person being referred. The conversation can include talking about employment, finance, social wellbeing, family, coping/self-management and more. From this, Jo can refer and signpost to the best person/service to help them improve their health/wellbeing/employability.

What’s the best part of being a Triage and Assessment Worker?

It’s great working in a team where my role has a meaningful impact! It also provides a single point of access for external organisations to refer to. The best part is being able to open the door to people who are looking for support and giving people hope that things will be ok.

What’s the most challenging part of being a Triage and Assessment Worker?

The number of referrals continue to increase. It can also be hard hearing about the challenges people are facing right on your doorstep.